Responsible Gaming

Gambling with Luckydreams on luckydreamsbet-au.com is intended to be a form of entertainment, not a way to make money or solve financial problems. "Responsible gaming" means making conscious, informed choices about when, how and how much you play, while understanding that every bet carries risk and that losses are an expected part of gambling.

This page sets out the tools and support that Luckydreams makes available to help you stay in control, including personal limits, breaks from play and self-exclusion options, as well as independent help services in Australia and worldwide. The information is provided for general guidance only and does not constitute legal or medical advice.

Luckydreams is operated as the Luckydreams brand by Dama N.V., a company registered in Curaçao and licensed under Antillephone N.V. (Licence No. 8048/JAZ2020-013) for online gaming via luckydreams.com. For Australian players using luckydreamsbet-au.com, we voluntarily follow recognised responsible gambling standards, even though the service is offered from offshore and is not licensed in Australia. If you feel that gambling is no longer fun or is causing harm, we strongly encourage you to use the tools described below and to seek professional help promptly.

Risk Awareness

Gambling can create psychological and financial risks, particularly when play becomes frequent, prolonged or emotionally driven. Recognising early warning signs is critical to intervening before gambling becomes a serious problem.

Warning signs of problematic gambling

• Preoccupation with gambling: Frequently thinking about the next game, planning gambling sessions during work or study, or revisiting past wins and losses.
• Increasing stakes: Gradually raising bet sizes or deposits to feel the same "excitement" or to try to recover previous losses.
• Chasing losses: Continuing to play after losses, believing that "one more session" will fix your financial situation.
• Loss of control: Finding it hard to stick to pre-set limits, playing longer than intended, or trying unsuccessfully to cut down.
• Negative impact on daily life: Neglecting work, study, family or social obligations because of gambling or recovery from long sessions.
• Secrecy and lying: Hiding gambling activity, deleting browser history, or lying about time and money spent.
• Borrowing or using essential funds: Using money needed for bills, rent or groceries, borrowing from friends/family, or using credit to gamble.
• Emotional distress: Feeling guilt, shame, anxiety or depression related to gambling, including thoughts of self-harm.

Self-assessment: quick check of your gambling behaviour

Answer these questions honestly with "yes" or "no" to assess your current situation:

• Do you often spend more time or money gambling than you planned?
• Have you tried to cut back or stop gambling but found you could not?
• Do you gamble when you are stressed, bored, lonely or upset?
• Have you ever lied to family, friends or colleagues about how much you gamble?
• Have you needed to increase your bets or deposits to feel the same level of excitement?
• Have you chased your losses by returning to gamble in order to win back money?
• Has gambling caused problems with relationships, work, studies or your finances?
• Have you borrowed money, sold possessions or used credit to fund gambling?

If you answer "yes" to several of these questions, your gambling may be risky or harmful. We strongly recommend taking immediate protective steps (limits, time-outs or self-exclusion) and contacting one of the professional support services listed below, especially if you are in Australia.

Limits & Tools

Luckydreams provides a range of player-control tools on luckydreamsbet-au.com to help you manage your gambling. These tools are available through your account settings and the Personal Limits Dashboard linked from the Responsible Gaming section at https://luckydreamsbet-au.com/en-AU/responsible-gaming. All limits are applied per player account and cannot be circumvented by contacting support.

Deposit limits (daily, weekly, monthly)

1. Access your profile: Log in, go to "My Account" and open the "Responsible Gaming" or "Personal Limits" section.
2. Select deposit limits: Choose "Deposit Limit" and then pick the period you want to control: daily, weekly or monthly. You may set one or several periods.
3. Enter the amounts: Type the maximum amount (in AUD) that you are prepared to deposit within each selected period, e.g. AUD 50 per day, AUD 150 per week, or AUD 400 per month. Choose amounts that comfortably fit within your disposable income.
4. Confirm and save: Click "Save" or "Confirm". Once applied, you will not be able to exceed these deposit limits until the period resets.
5. Changes to limits:
   • Lowering limits usually takes effect immediately.
   • Increasing or removing limits, where allowed, may be subject to a cooling-off period (for example 24 hours) for your protection, and you may be asked to reconfirm the change.

Deposit limits are voluntary controls; you remain responsible for setting realistic figures. For additional protection, consider combining deposit limits with time limits and time-outs.

Time limits and session timers

1. Open session tools: Within the "Responsible Gaming" or "Personal Limits" section, select "Session Limit" or "Time Limit" if available in your interface.
2. Choose your maximum session length: Set a maximum number of minutes or hours per session (e.g. 30, 60 or 120 minutes).
3. Activate reminders: Enable on-screen notifications that remind you of how long you have been playing and your net result (wins/losses) during that session.
4. Expiry of session: When the time limit is reached, you may be automatically logged out or prompted to take a break before continuing.

We recommend setting conservative time limits, especially if you tend to lose track of time or play late at night.

Short breaks from play ("Time-Out" 24 - 72 hours)

1. Navigate to Time-Out: After logging in, go to "My Account" > "Responsible Gaming" and choose "Time-Out" or "Short Break".
2. Select the duration: Choose a pause period (for example 24, 48 or 72 hours). During this period, you will not be able to place bets or make deposits.
3. Confirm your request: Read the explanation of consequences and click "Confirm" to activate the time-out.
4. During the time-out: You may be prevented from logging in, or you may be able to log in only to access account information without gambling. The exact function is explained on the Time-Out page.
5. Ending the time-out: The time-out will end automatically when the selected period expires; it cannot usually be cancelled early for your protection.

Time-outs are designed to interrupt intensive play patterns. If you feel that a short break is not sufficient, please consider a longer self-exclusion period as described below.

Self-Exclusion

Self-exclusion is a stronger measure for players who feel that they are losing control or have already developed a gambling problem. It is a formal agreement between you and Luckydreams that we will block your access to your account on luckydreamsbet-au.com for a defined period or permanently.

How to request temporary self-exclusion (6 months or more)

1. Locate the Self-Exclusion section: Log in and go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot find this section, contact customer support via the website for assistance.
2. Choose the exclusion period: Select a fixed duration, typically starting from at least 6 months and extending to 1 year, 2 years or longer where available. We encourage you to choose the longest period you feel is necessary.
3. Read and acknowledge the consequences: Carefully review what self-exclusion entails, including loss of access to games and promotional communications.
4. Confirm your decision: Tick the confirmation box and click "Submit" or "Confirm". You may receive an email summarising your request.
5. Processing: Once processed, your account will be blocked for the chosen period across luckydreamsbet-au.com and any related site determined by the operator under the same brand, as permitted by applicable policies.

Permanent or indefinite self-exclusion (lifetime)

1. Request a permanent block: In the same "Self-Exclusion" menu, select "Permanent" or "Lifetime" exclusion if available. If the option is not visible, contact customer support and clearly state that you wish to be permanently self-excluded.
2. Identity verification: You may be asked to verify your identity to ensure that the exclusion is applied correctly and cannot be removed by an unauthorised person.
3. Irreversibility: Permanent self-exclusion is intended to be final. Requests to reopen such accounts are generally refused in line with responsible gaming principles.

Consequences of self-exclusion

• Access restrictions: You will not be able to log in to your account, deposit funds or place bets on luckydreamsbet-au.com for the duration of the exclusion. Some account information (e.g. transaction history) may be provided on request via support, subject to verification.
• Marketing communications: We will take reasonable steps to stop sending you promotional emails, SMS or push notifications related to gambling for the duration of the exclusion.
• Existing funds and withdrawals:
  • In general, any real-money balance remaining on your account at the time self-exclusion takes effect may be withdrawable subject to the standard Terms and Conditions and identity checks.
  • Bonus funds and unfinished bonuses may be voided in accordance with the bonus rules.
  • If you are unable to initiate a withdrawal because you cannot log in, you should contact customer support and request assistance in withdrawing any eligible remaining funds.
• Additional accounts: Creating new accounts during an active self-exclusion period is strictly prohibited and will lead to closure of any such accounts and potential forfeiture of bonuses and winnings in line with the Terms and Conditions.
• External self-exclusion schemes: We strongly encourage you to register with any applicable national self-exclusion schemes in your country of residence (see below) and to use blocking software on your devices for extra protection.

Self-exclusion is a serious step and should usually be combined with professional support (counselling, helplines, financial advice) to address the underlying issues associated with problem gambling.

Support Resources

Professional, confidential help is available to support you and your family if gambling is causing harm. The services listed here are independent of Luckydreams. We encourage Australian players and their loved ones to use local services first, as they understand the domestic legal and healthcare context.

Local support for players in Australia

• Gambling Help Online (Australia-wide)
  Phone: 1800 858 858 (24/7, free, confidential)
  Online support: Live chat and email via www.gamblinghelponline.org.au
  Languages: English; interpreter services may be available on request.
• Lifeline Australia
  Phone: 13 11 14 (24/7 crisis support)
  Website: www.lifeline.org.au
  For immediate emotional crisis support, including gambling-related distress.
• Beyond Blue
  Phone: 1300 22 4636 (24/7), webchat and forums at www.beyondblue.org.au
  Focus: Anxiety, depression and mental health conditions often associated with problem gambling.
• Relationships Australia
  Phone: 1300 364 277 (hours vary by state/territory)
  Website: www.relationships.org.au
  Provides counselling for individuals, couples and families affected by gambling.

State and territory governments in Australia also fund local Gambling Help services. Contact Gambling Help Online or your state health department for details of face-to-face support in your area.

International support organisations

These organisations provide free, confidential support regardless of where you live. If you are outside Australia, or prefer online or English-language services, Gambling Therapy and Gamblers Anonymous may be particularly helpful.

National self-exclusion schemes by country

• United Kingdom - GamStop: UK-resident players can self-exclude from UK-licensed online gambling sites via www.gamstop.co.uk. Registration is free and lasts for 6 months, 1 year or 5 years.
• Spain - RGIAJ (General Registry of Gambling Access Bans): Spanish residents may register with the national registry via the Directorate General for the Regulation of Gambling at www.ordenacionjuego.es, which prevents access to licensed operators in Spain.
• Other EU schemes: Some EU countries (e.g. Belgium's EPIS, Sweden's Spelpaus) maintain their own national exclusion registers. Residents should consult their local regulator's website for details.

Please note that these national schemes may not automatically apply to offshore operators such as Luckydreams on luckydreamsbet-au.com, but they can still significantly reduce your exposure to gambling opportunities overall.

Blocking software and device-level controls

• Gamban: A paid app and software that blocks access to a wide range of gambling websites and apps on computers and mobile devices. See www.gamban.com.
• BetBlocker: Free blocking software for multiple platforms, allowing you to choose exclusion periods. See www.betblocker.org.
• Operating system and router controls: You can also use parental control or content filtering tools built into your device, browser or home router to limit access to gambling sites.

Blocking tools should be used in combination with self-exclusion and professional support, not as a substitute.

Family and friends support resources

• Gambling Help Online forums (Australia): Dedicated sections for families and friends at forum.gamblinghelponline.org.au.
• Gam-Anon: A fellowship for relatives and friends of problem gamblers. Information about support meetings is available at www.gam-anon.org.
• Local counselling services: Organisations such as Relationships Australia and community health centres provide support for those affected by someone else's gambling.

All of these services are confidential. Many can be accessed anonymously and offer both online and in-person options, depending on your location.

Help for Family

Problem gambling affects not only the individual player, but also partners, children, extended family and friends. If you are concerned about someone gambling on luckydreamsbet-au.com or elsewhere, early, calm and informed action can help them access support and reduce harm.

How to talk to someone about their gambling

• Choose the right time and place: Have the conversation when neither of you is stressed or rushed, and when the person is not actively gambling or under the influence of alcohol or drugs.
• Use non-judgmental language: Focus on how their behaviour affects you ("I feel worried when...") rather than accusing or blaming ("You always...").
• Be specific: Describe concrete examples (missed bills, broken promises, mood changes) rather than general criticisms.
• Listen and validate: Allow them to explain how they feel and acknowledge that change can be difficult. Avoid ultimatums unless safety or essential finances are at risk.

Encouraging professional help

• Offer information: Share details of services such as Gambling Help Online (1800 858 858) or local counselling, and offer to help them make the first call or attend an appointment.
• Suggest practical steps: Encourage them to set limits, use time-outs or self-exclude from luckydreamsbet-au.com, and to install blocking software on their devices.
• Coordinate with professionals: With their consent, consider attending counselling sessions together to work on communication, trust and financial planning.

Support for you as a family member or friend

• Seek your own support: Contact Gambling Help Online, Lifeline, or similar services to discuss how the gambling is affecting you and to obtain coping strategies.
• Use family-focused resources: Participate in support groups such as Gam-Anon or online forums for affected others (e.g. Gambling Help Online forums).
• Protect yourself financially: Consider separating finances, limiting joint access to credit and seeking independent financial counselling if necessary.
• Take care of your wellbeing: Maintain your own social networks, hobbies and health care. Supporting someone with a gambling problem can be emotionally exhausting; it is not selfish to look after yourself.

If you believe someone is at immediate risk of self-harm or harm to others, contact emergency services (000 in Australia) or a crisis line such as Lifeline on 13 11 14 without delay.

Operator's Commitment

Luckydreams, operated by Dama N.V. on luckydreamsbet-au.com, is committed to promoting a safer gambling environment in line with international best practice and the requirements of its Curaçao licence (Antillephone N.V., Licence No. 8048/JAZ2020-013). While the service is offered from offshore and is not licensed in Australia, we voluntarily implement responsible gaming measures aimed at reducing harm.

Internal risk checks and behaviour monitoring

• Data-driven monitoring: We may analyse gameplay and transactional data (such as frequency of deposits, session length, betting patterns and use of bonuses) to identify behaviours that could indicate excessive or problematic gambling.
• Automated alerts: Our systems can generate alerts when certain risk thresholds are reached (for example, unusually high losses within a short time, repeated failed deposit attempts, or activity at atypical hours).
• In-product messaging: Where risk indicators are detected, we may display on-screen warnings, recommend setting stricter limits, and provide links to this Responsible Gaming page and external help resources.
• Account reviews: In some cases, we may review accounts manually to check for breaches of the Terms and Conditions, signs of underage gambling, or suspicious activity (including potential money laundering), in accordance with our legal obligations.

All processing of personal data for these purposes is carried out under our Privacy Policy, available at https://luckydreamsbet-au.com/en-AU/privacy-policy.

When we may contact you

• Risk-based contact: If our systems or staff identify patterns that suggest a heightened risk of harm (for example, a sudden, substantial increase in deposits or continuous play over extended periods), we may contact you via email or on-site messaging to:
  • Inform you about responsible gaming tools (limits, time-outs, self-exclusion);
  • Recommend that you take a break or reduce your spending; and/or
  • Provide information about professional support services.
• Protection of minors and vulnerable persons: If we suspect that an account is being used by a minor or by someone who has self-excluded, we may suspend or close the account and seek clarification and documentation.
• Account restrictions: In severe cases, we may impose limits, freeze the account or initiate self-exclusion measures ourselves if allowed under the Terms and Conditions and applicable law.

These interventions are designed to reduce harm but cannot guarantee that gambling-related problems will not occur. You remain responsible for your own gambling decisions and for seeking professional assistance where needed.

Updates

Responsible gambling standards, regulatory requirements and internal policies may change over time, including due to developments in Curaçao's licensing framework and Australian regulatory enforcement under the Interactive Gambling Act 2001. As a result, Luckydreams may update this page and our policies to reflect new requirements or improved harm-minimisation practices.

How you will be notified

• Website updates: The latest version of this Responsible Gaming page will always be available at https://luckydreamsbet-au.com/en-AU/responsible-gaming.
• On-site notices: For material changes (for example, new tools, significant changes to limits or self-exclusion processes), we may display banners or pop-up notifications after you log in.
• Email communication: Where required, or where changes materially affect your rights or obligations, we may notify you via the email address registered to your account. You are responsible for keeping your contact details up to date.

Last update

This Responsible Gaming information was last updated on 21 February 2026. Earlier versions may have contained different information or references. Continued use of luckydreamsbet-au.com after any update constitutes acceptance of the revised terms, to the extent permitted by applicable law.

Contact & Feedback

If you have questions about responsible gaming, wish to apply or adjust limits, request self-exclusion, or provide feedback on our player-protection measures, you can contact us using the channels below. Please note that, according to the information available, dedicated telephone contact details for a responsible gaming department are not publicly listed; therefore, the primary contact methods are online.

Responsible gaming enquiries

• Customer support / responsible gaming team: Use the live chat or contact form available on https://luckydreamsbet-au.com. Clearly state in your message that your enquiry relates to "Responsible Gaming" so it can be directed to the appropriate team.
• Feedback and self-control requests: Through the on-site contact form, you may:
  • Request help with setting or tightening personal limits;
  • Ask for information about time-outs or self-exclusion;
  • Report concerns about your own gambling behaviour;
  • Raise concerns that someone else may be using your account.

External dispute and regulatory contacts

• Alternative dispute resolution (ADR): If you have a complaint that you cannot resolve with us, you may submit a complaint via AskGamblers at https://askgamblers.com/submit-complaint. This is an independent third-party mediation service and is not affiliated with Australian regulators.
• Licensing validator (Curaçao): You can verify the current licence status of Dama N.V. and the Luckydreams brand via the Antillephone N.V. validator at https://validator.antillephone.com/validate?domain=luckydreams.com&seal_id=....
• Regulator contact (Curaçao): For issues specifically relating to compliance with licence 8048/JAZ2020-013, the regulator's contact email is listed as [email protected]. Please note that this contact is not a counselling or emergency service and communication should be in English.

If you are in Australia and believe you are in immediate danger or at risk of self-harm due to gambling, please contact emergency services on 000 or Lifeline on 13 11 14 immediately. For support with gambling issues that are non-urgent but still serious, call 1800 858 858 or visit www.gamblinghelponline.org.au.